❓ Frequently Asked Questions (FAQs)

🏢 1. General & KYC Queries

• What documents are mandatory to apply for a Class 3 Individual DSC?

  • You only need your PAN Card (proof of identity) and your Aadhaar Card or any valid government address proof (Voter ID, Driving License, or recent utility bill).

• Is physical document submission required for verification?

  • No. The entire registration pipeline is 100% paperless. You can securely complete your identification process via mobile OTP and a quick 1-minute video verification link from your home or office.

• Can I apply if my mobile number is not linked to my Aadhaar card?

  • Yes. If your mobile number is not linked to your Aadhaar card, you can still complete verification using our PAN-based paperless eKYC track, combined with standard video validation.

🛠️ 2. Hardware & Token Queries

• What is a cryptographic USB token, and why do I need one?

  • A USB token (like ePass2003, ProxKey, or mToken) is a FIPS-compliant secure hardware device that safely stores your digital signature credentials. Government portals will not read signatures directly from your computer storage; they require this physical token plugged in for security.

• My computer says "USB Token Not Found." How do I fix this?

  • This usually happens if your local system driver is missing or corrupted. Go to our Central Download Center page, grab the correct setup tool for your token brand (e.g., ePass2003 installer), install it, and restart your machine.

• What should I do if my USB token gets locked due to wrong PIN entries?

  • If you enter the incorrect PIN too many times, the token locks for security. Please reach out to our 24/7 technical help desk instantly; our engineers can guide you through resetting the password keys using your admin token values.